Priced by team size
Core is charged as one fixed monthly price for your active-carer band. There is no extra per-carer licence fee within the band, and ordinary admin or office users are included.
CareFlag
CareFlag pricing
CareFlag is still offering six months free access for founding pilot applicants. These are the standard monthly prices for paid rollout, with Core priced by active carers and three optional bolt-on modules.
Only add what you need
Clinical Care, In Touch and Connect are the approved optional modules. No feature maze or unapproved packs; any usage-based items are stated clearly where they apply.
Pilot first, clear terms after
Founding pilot applicants can receive six months free access, then move to a 12-month paid contract followed by monthly rolling terms. Customers can save 10% when they pay 12 months upfront.
Core platform
Core is priced by active carers, in flat monthly bands. CareFlag does not charge an additional licence fee for each carer; customers pay one fixed Core price within their active-carer band. An active carer is a care worker with at least one shift, visit, check-in/out, task, note or login that month.
TierActive carersIntended forStandard price
CommunityUp to 5 active carersMicro and newly established providers£99/month
Neighbourhood6–12 active carersSmall single-service agencies£229/month
Branch13–30 active carersGrowing agencies and established branches£449/month
Bespoke31+ active carersLarger, multi-branch or more complex servicesPOA
Made affordable for smaller providers
Cost can be a significant barrier to adopting digital care software, particularly for smaller and newly established services. CareFlag therefore keeps a clear and predictable route open.
Community
£99/month for up to 5 active carers, with one fixed monthly Core price and no additional per-carer licence charges within the band.
Registered charities and CICs
Standard setup fees are waived for registered charities and community interest companies. Bespoke migration, data cleansing or unusually complex implementation may still be quoted separately.
Optional modules
Add only the modules your service needs. These are the only three CareFlag bolt-on modules currently presented publicly.
ModuleWhat it is forIncluded workflowsStandard price
Clinical CareMedication and clinical workflowsMedication (eMAR + PRN), body maps and re-checks.£129/month
In TouchIn Touch (family) portalRead-only family access for loved ones and trusted contacts, with visit, wellbeing, schedule and care-team visibility where enabled.£79/month
ConnectReminders and team communicationSMS/email reminders where enabled, plus messaging and boards for team communication.£45/month
Setup fees
Standard setup fees are separate from recurring subscriptions. Registered charities and CICs have standard setup fees waived.
BandApproved setup
Community£99 one-off setup fee
Neighbourhood£395 one-off setup fee
Branch£395 one-off setup fee
BespokeImplementation POA for 31+ active carers
Registered charities and CICsStandard setup fee waived
Standard setup fees are waived for registered charities and CICs. Bespoke migration, data cleansing or unusually complex implementation may still be quoted separately.
Billing, contract and data terms
CareFlag keeps contract terms clear. Paying monthly is an invoicing choice; it does not shorten the initial paid term.
Founding pilot
Six months free access, then a 12-month paid contract, then monthly rolling. After the free period, founding pilot customers may choose 12 monthly payments at the standard price or one annual payment with 10% off.
Later customers
Customers joining after the founding pilot begin with a 12-month paid contract. They may pay monthly at the standard price or pay 12 months upfront with 10% off, then move to monthly rolling after the initial term.
Monthly invoicing
Monthly invoicing during the initial paid term does not make the contract monthly rolling.
Annual payment
Save 10% when you pay 12 months upfront. The 10% discount applies to recurring Core and approved optional-module subscription charges, not setup fees or bespoke implementation charges.
Price lock
Every new paid contract has a 12-month price lock. Any later annual increase is capped at the lower of CPI + 3% or 7%, with at least 60 days' notice before any price increase.
Admin and branding
No separate charge for ordinary admin or office users, and provider branding is included.
Data and export
Customer data remains theirs. A full export route is available when the service ends, subject to the contract and applicable data-protection and retention requirements.
Frequently asked questions
Is the founding pilot still free?
Yes. CareFlag is still offering six months free access for founding pilot applicants before the paid contract begins.
Does monthly invoicing mean monthly rolling?
No. Monthly invoicing can apply during the initial 12-month paid contract. Monthly rolling applies after that initial term.
Is there a charity or CIC discount?
Registered charities and CICs have standard setup fees waived. There is no approved permanent charity subscription discount at this stage.
Does annual payment reduce the price?
Yes. Customers can save 10% when they pay 12 months upfront. The discount applies to recurring Core and approved optional-module subscriptions, not setup fees or bespoke implementation charges.
What happens above 30 carers?
Pricing for 31+ active carers is POA so CareFlag can account for service size, structure and implementation complexity.
See whether CareFlag fits your service
Tell us a little about your agency and what you want to improve. We will come back to you with next steps.
Apply to join the founding pilot